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How to change the SWOOP data mining account (Viva Engage)

This guide walks you through how to change the data mining account for SWOOP. These can only be performed by a Verified Administrator.

Recommendation: Create a dedicated system account for data mining

We recommend you create a dedicated Viva Engage account for SWOOP that is not associated with a person. Call it, for example, "SWOOP Data Miner". It is very important that this account is assigned the rights of a 'Verified Admin" (does not need to be an Office365 Admin).

A dedicated account ensures that the data mining process isn't interrupted by a person inadvertently being locked out of Viva Engage or losing their "Verified Admin" status. 

If a dedicated account is not used, the user will be presented with a visible "Private Content Mode Enabled" message in Viva Engage when the miner is running.

Step-by-step guide

  1. Log on to SWOOP, and click 'Admin' in SWOOP (find this in the lower left corner of the screen under the dashboard options)
  2. Click on the 'Miner' dashboard, and open the miner URL.
  3. Click 'Log in to Viva Engage'.
  4. Click 'Change Account'. 
    Note: Changing the account involves the following steps that occur outside of SWOOP:
    1. Log out of Viva Engage
    2. Log back into Viva Engage with the account you want to use for data mining
  5. Click on the SWOOP data miner URL, and log in using the account you want to use for data-mining
  6. Click 'Set Miner User to Current User'.